[intrepid-notify] ALCF Weekly Updates - November 21, 2012

[ALCF Support]

*** No Support Thursday and Friday per U.S. Thanksgiving Holiday ***
Thursday and Friday (November 22 and 23) are laboratory holidays in 
celebration of the U.S. Thanksgiving Holiday. Email sent to 
support at alcf.anl.gov and phone requests will be responded to on Monday, 
November 26.

*** No Maintenance on Monday, November 26 ***
There will be no maintenance on Monday, November 26.  The next 
maintenance for ALCF-1 (Intrepid, Eureka, Challenger, Surveyor, 
Gadzooks) will be December 10.

*** New Phone System Enhances User Support ***
To better serve our users, the ALCF help desk implemented an Automated 
Call Distribution (ACD) phone system  as of Monday, November 19. The new 
system will improve the team's ability to collect call data that will be 
used to enhance services to users.
With the new system, if the help desk staff is assisting other callers, 
incoming calls will be held in a one-minute queue before either being 
answered or forwarded to voicemail. Also new with the system, 
after-hours calls will be routed directly to the help desk voicemail box 
and will be returned the next business day. The support number, both 
local and toll free, will remain the same: 1-630-252-3111 or 1-866-508-9181.